Attendant Overflow

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Тел. : (495) 730-4022 |

Attendant Overflow
Functional description
If the number of incoming calls to attendants abruptly increases and consequently there are too many calls waiting over a certain number, the calls are forwarded to specific internal subscribers designated by the function.
Operating procedure

Attendant overflow

1 Judging that there are too many incoming calls waiting at a attendant, the operator presses the “OVF”(Attendant Overflow) key.
2 Then, the “OVF”(Attendant Overflow) LED of the attendant turns on.
3 Incoming calls over a certain number are forwarded to the attendant.
4 All incoming calls received by the attendant are transferred to the attendant overflow internal subscribers designated.
5 The operator presses the “OVF”(Attendant Overflow) key.
6 Then, attendant overflow is canceled and all incoming calls received after then are forwarded to the attendant. Service conditions

If all attendant overflow subscribers are engaged, the calling subscriber hears the busy tone.

It may determined as requested by customers how many calls waiting there should be to transfer excessive calls to attendant overflow subscribers while the function is active.

Data generation

Attendant overflow subscribers

[5.8 ATD Overflow Subscriber]